Danish Movers Federation

Transport or storage of household effects is done according to the general conditions of the Danish Movers Federation.

Danish Freight Forwarders Association and the Nordic Association of Freight Forwarders

All services rendered are subject to the General Conditions of the Nordic Association of Freight Forwarders (NSAB 2015). As contracting party cf. § 3 B the conditions limit the freight forwarder’s liability for loss of, deterioration of, or damage to goods to SDR 8.33 per kilo and for delay to the amount of the freight, and for all other loss to SDR 100,000 in respect of each assignment (§ 21). As intermediary cf. § 3 C the freight forwarder’s liability is limited to SDR 50,000 in respect of each assignment and totally in the event of any one occurrence to SDR 500,000 (§ 24). For storage, the total liability is limited to SDR 500,000 for damage occurring in the same occasion (§ 25). Special attention is directed to the network clause (§ 2); claims against the freight forwarder are statute-barred after one year (§ 28); and the lien on goods (§ 14) applies to both current and previous claims.

Terms of delivery

Unless otherwise agreed, the following terms apply when delivery is made by our own trucks:
Pick up within 1-6 business days in Denmark, and 1-10 business days from Sweden, Norway and Germany. All other countries are subject to change.
Delivery to addresses in Denmark within 2-7 business days after pickup. All other countries are subject to change.

Unless otherwise stated by the quotation, these terms apply only for delivery to the mainland and bridged islands (with the exception of Bornholm).

For overseas shipments, and transport by 3rd party, terms of delivery are stated in the quotation in question.


If you cancel a transport or other service it it has been initiated, we will charge an administration fee of DKK 100.00.

Return policy

We do not offer returns on transports or other services, as these are intangible object.